Customer service

We are more than happy to be in touch with our customers. You can contact us in the following ways:


- You can fill in the form at this page;

- You can sent us an e-mail:;

- After logging in you can issue a Ticket in your account.



Contact us


1. VAT
1.1. Do you deduct VAT for non-EU customers?

Yes, if your delivery address is outside the EU our systems automatically deducts VAT during checkout. Very unfair to pay for something you don't have to pay for, isn't it?

2. Payment
2.1. Which payment options are available?

We provide you with the following options:

3. Shipping
3.1. My tracking code does not work, what is the current status of my shipment?

Sometimes a tracking code does not give instant information about the progress of your shipment. In such cases a scan error occurred somewhere in the sorting process. No worries! From the moment the parcel is at DHL's main warehouse in Germany the shipment is traceable again. This may take up to 7 days from the moment your order is shipped. 

3.2. Do you ship worldwide?

Yes, we offer worldwide shipping with DHL. 

3.3. What are the shipping costs?

During checkout the most up-to-date charges will be shown. Charges are depending on your location and the amount of items you buy. Our system takes both your location and amount of item into account for showing you the correct amount.

Contact information

Diecast Trading
Address Europalaan 400 | “KAN-TOREN” 7e Verdieping
Zipcode 3526KS
City Utrecht
Country Nederland
Telephone 0646428869
COC number 66779413
TAX/VAT Number NL856694514B01
Bank NL72 KNAB 0255 4895 28